Friends of Hearst Castle (FHC) takes your privacy seriously. Please read the following to learn more about our privacy policy.

What this Privacy Policy Covers

This Privacy Policy covers FHC's treatment of personally identifiable and non-personal information that FHC collects when you use FHC’s web site or online service to purchase memberships and/or event tickets. This policy does not apply to the practices of companies that FHC does not own or control, or to people that FHC does not employ or manage. In addition, this policy does not apply to Mals-e-commerce (our secure server), which has its own privacy policy.

Information Collection and Use

FHC collects personally identifiable information only when you purchase memberships and/or event tickets using our online service. This information includes your full name, mailing address, email address, home phone number, and credit card information used to make payment for the FHC memberships and/or event ticket purchases.

The full name(s) of Patron, Benefactor, Julia Morgan, Casa Grande and Tower members will automatically be added to the FHC web site in the Member Directory section. To opt-out of this list you can contact us by email at: friends@hearstcastle.org and request to be removed, or not added at all.

FHC automatically receives non-personal data and records that information on our server logs from your browser. The information gathered is used for general marketing purposes, and to track what parts of our web site are receiving the most interest from our visitors.

Confidentiality / Security

FHC provides a secure encrypted transmission method (SSL) via Mals e-commerce to receive the following types of personal data for the sole purpose of processing online FHC memberships and/or event ticket purchases:

• primary personal data (such as name and contact details)
• identifiers (such as credit card details)

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• unauthorized access
• improper use or disclosure
• unauthorized modification
• unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulations.

Information Sharing and Disclosure

FHC will not sell or rent your personally identifiable information to anyone.

FHC may send personally identifiable information about you to other companies or people when:
We have your consent to share the information;
We need to share your information to provide the service you have requested;
We need to send the information to companies who work on behalf of FHC to provide a service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us).

FHC may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Questions or Suggestions

If you have questions or suggestions contact friends@hearstcastle.org